Grievance Redressal Mechanism for Accessibility Issues
In compliance with the SEBI circular, Perpetual Capital has established a dedicated grievance redressal mechanism to address accessibility-related complaints from persons with disabilities (PwDs).
Dedicated Channels
Helpline: +91-9021987900 (operational Mon–Fri, 9:30 AM – 6:00 PM)
Web Form: Available on https://www.perpetualinv.com/grievanceredressal-foraccessibility
Process
All accessibility-related grievances will be acknowledged within 2 working days.
Resolution/response will be provided within 15 working days.
Complex issues requiring longer timelines will be communicated clearly to the complainant.
Escalation Matrix
Level 1: Nodal Officer :
Name: Ms. Niyashi Jain
Email : compliance@perpetualinv.com
Number : +91 9021987900
Level 2: Compliance Officer :
Name: Ms. Niyashi Jain
Email : compliance@perpetualinv.com
Number : +91 9021987900